Resume

Brillante Self

Bkretchman@gmail.com                               291 E 600 N Provo UT 84606                       717-379-2919

Education

Brigham Young University – Provo, UT

·         Spanish Translation BA, TESOL minor, April 2013

·         Undergraduate Academic Scholarship, 2 years

Experience

         Missionary Training Center (MTC) – Provo, UT (April 2012-Present)

                        English Teacher

·         Worked with missionaries learning English in a 9 week program.

·         Planned, prepared and taught grammar lessons 3 to 4 times a week.

·         Focused on preparing authentic communicative materials for the missionaries to practice.

         Missionary Training Center (MTC)—Provo, UT – (Aug. 2011-Present)

                        Spanish Teacher

·         Worked with missionaries learning Spanish in a 9 week program.

·         Planned, prepared and taught grammar lessons 3 to 4 times a week.

·         Tutored missionaries one-on-one to practice difficult grammar and converse.

         Pinnacle Security—Lindon, UT – 2006-2011

                        Customer Service Supervisor (April 2011—August 2011)

·         Supervised 10-15 agents on a daily basis

·         Planned and prepared trainings focused on the needs of the representatives and the company.

·         Observed and listed to phone calls in order to evaluate and help the representatives set goals to incorporate better call quality techniques.

                        Scheduling Coach (June 2010-Mar. 2011) & Customer Service Coach (Jan. 2008-Sept. 2008)

·         Planned and prepared trainings

·         Observed and listed to phone calls in order to evaluate and help the representatives set goals to incorporate better call quality techniques.

                        Customer Service Agent (August 2006 – August 2007)

·         Spoke to customers over the phone to resolve their concerns/questions

·         Set goals to make conversation and customer service skills better.

Alberto Hurtado Colegio de Inglés – Doñihue, Chile (September 2007-December 2007)

                        Teacher of English a Second Language

·         Prepared and taught daily classes at an elementary school (grades K-8)

·         Prepared and taught evening classes twice a week to management of a nation-wide company.

           

Service       

Volunteer and Service Mission for the Church of Jesus Christ of Latter-day Saints (October 2008-April 2010)

·         Prepared daily lesson plans focusing on the needs of those we taught

·         Prepared and taught English lessons twice a week to a small intermediate level class

·         Trained 2 new missionaries in Spanish and making lesson plans

            President of LDS Relief Society group (largest woman’s organization in the world)  (2010-2011)

·         Planned and taught lessons on a monthly basis

·         Delegated other activities and oversaw the activities that were carried out

·         Visited different women each week to understand their needs and get to know them

            Utah State Hospital (2007)

·         Planned, prepared and carried out activities, lessons and games to do with the patients

Skills

         Proficient in written and oral Spanish.

            Typing speed of 75 WPM.

            Ability to critique performance and help set goals to improve.

            Familiar with Microsoft Word, Excel and Powerpoint.